Celebrate the People that matter
Celebrate the People that matter
Information You Provide to Access our Services
We use data you put into our systems when you use GIFT365™, like financial information, information that identifies who you are, transaction information, and any other data you give us.
We collect information you provide when you apply or sign up for a GIFT365™ account, go through our identity or account verification process, authenticate into your account, communicate with us, answer our surveys, participate in contests or promotions offered by us or our partners, or otherwise use our Services.
We collect the following categories of information about you when you use our Services, including:
Information You Provide to Enhance Your Experience
We also use data you give us to make your experience with GIFT365™ better, like contacts you choose to upload to make it easier for you to exchange gifts with them.
You can choose to provide us with additional information to improve your user experience when using our Services:
Information We Collect From Your Use of Our Services
We also get data from the devices you use when you interact with our systems, like your location and information about the device you’re using. We need this data to do things like help protect your account from hackers, combat fraud, check if gifts™ are being sent or received legally and by you, and make our products and services better for you and others.
We collect information about you and the devices you use to access the Services, such as your computer, mobile phone, or tablet. The information that we collect includes:
Sources of Information We Collect About You
We also need to check that you are using our services legally, that you are eligible for the services you want to use, and to protect your data and our services from fraudsters who may put you and your funds at risk. To do this, we may collect data about you from companies that help us verify your identity, conduct credit checks, prevent fraud, or assess risk.
Advertising and Marketing
Other Uses
For any other reason we may tell you about from time to time, with your consent.
WHEN AND WITH WHOM WE SHARE YOUR INFORMATION
We share your information with others in the circumstances described in this section. For example, with other people with whom you interact when you use our services; within our family of companies (like Square and Afterpay), who may offer services that we think could be useful to you; with service providers who help us run our services; or if we need to share your information to comply with the law.
We may share the information described in the “Information We Collect About You” section with the following categories of service providers and third parties:
With Other Users of our Services
With other users of our Services. For example, we may share information with the person(s) with whom you transact when you make or accept a payment or money transfer using our Services. This helps them know they’re getting money from you (or that you requested a payment from them).
We may also make certain information available to other GIFT365™ customers to help them know they’re making a payment to the right person, such as when you joined GIFT365™ and whether you appear in their contacts, and the number of people in their contacts who have also transacted with you.
We may also make certain information available to person(s) with whom you choose to communicate using our Services to help them know they are communicating with the right person, such as your name, GIFT365™ Tag, and prior transaction history with such person.
If you choose, we may also allow you to share additional information about you and your use of our Services with other GIFT365™ customers.
With our Affiliates and Group Companies
With our group companies and corporate affiliates, for the reasons outlined above. For example, we may share your information internally to provide you with enhanced services from GIFT365™ and our other company products you use, to understand how you engage with our company products to help make our Services better for you and for everyone, and to help us build Services tailored to your preferences.
With our Service Providers
With service providers who help us provide, maintain, and improve our Services (e.g., vendors who help us with fraud prevention, identity verification, and fee collection services), as well as financial institutions, payment networks, payment card associations, credit bureaus, carrying brokers, and other entities in connection with your payment, money transfer process, investing activity, or otherwise to help us provide the Services.
With Advertising Partners
With advertising partners who help us run our advertising campaigns, analyze our site, run contests, special offers, or other events or activities, and track metrics on our behalf or in connection with our Services.
With Merchants
We share your information with merchants in connection with your payments. For example, when you use GIFT365™ Pay to initiate a purchase with a merchant, we will provide the merchant your information for the merchant to process and fulfill your transaction.
When you use GIFT365™ Local, we may share your information with Square Sellers, including information related to cash back offers and rewards related to your use of GIFT365™ Local.
Business Transfers and Corporate Changes
Safety and Compliance with Law
If we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request; establish, exercise, or defend our legal rights; enforce or comply with our Terms of Service; or to protect us, users of our Services, or the public from harm, fraud, or illegal activities.
With Others with Your Consent
At your direction or as described at the time you agree to share.
When you authorize a third-party application or website to access your information.
Aggregated and Anonymized Information
We also may share (within our group of companies or affiliates, or with service providers or other third parties) aggregated and/or anonymized information that does not specifically identify you or any individual user of our Services.
Please contact our privacy team with any questions or concerns regarding this Privacy Notice at GIFT365™ App, LLC 400 Shady Run Lane, Rochester NY U.S.A. or by logging into your Cash App account and visiting https://GIFT365.app/support.
If you have any questions or concerns regarding our privacy notice, or if you believe our privacy notice or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with our privacy team listed above. We will respond to let you know when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution. If you remain dissatisfied, you can also make a formal complaint to the applicable privacy regulator in your jurisdiction.
GIFT365™ Terms of Service
This page explains our terms for GIFT365™. By using the service, you agree to these terms. If you use the service on behalf of your company, your company agrees to them too.
These GIFT365™ Terms of Service (the “GIFT365™ Terms”) are a legal agreement between you, as a current or prospective user of the Services, and [Your Company Name] (hereafter, “the Company,” “we,” “our,” or “us”), and governs your use of GIFT365™, a financial platform, which includes mobile applications, websites, software, cloud-based solutions, and other products and services (the “Service”), offered by the Company. If you are using the Service on behalf of a business or entity, you acknowledge and agree that you have authority to bind such business or entity and that such business or entity accepts these terms. By using the Service, you agree to be bound by these GIFT365™ Terms and any policies referenced within (“Policies”), including our Privacy Notice (see Section V.5) and GIFT365™ Acceptable Use Policy (see Section XIII.4).
Please note that you should review all GIFT365™ Terms carefully, including those provisions which limit our liability (see Section XI.16) and those regarding individual arbitration for potential legal disputes (see Sections XI.18 and XI.19).
VII. Peer-to-Peer Service
VIII. GIFT365™ Card
IX. Virtual Currency Services
X. GIFT365™ Investing
XI. GIFT365™ for Business
XII. Transaction Information and Disputes
XIII. GIFT365™ Offers
XIV. GIFT365™ Local
XV. Remittance Service
XVI. Mobile Check Capture
XVII. Other Legal Terms
I. Stored Balance Disclosures
List of All Fees for Cash App Stored Balance
All Fees Amount
Get Started
Account setup
$0
Monthly Usage
Monthly fee $0
Add Money
Direct Deposit $0
Receive money $0
Add Money - External Account $0
Receiving a merchant refund $0
Spend Money $0
$1.99
Sending money from your cash balance using the Remittance Service
(cash pickup)
If the transfer amount is $300 or more, there is a transfer fee.
$1.99
Sending money from your cash balance using the Remittance Service (cash pickup)
If the transfer amount is less than $300, there is a transfer fee.
$3.98
Transfer Out
Withdraw (standard)
No fee to transfer money from your Cash App account to a linked account with the
standard option. The money is typically available in 1-3 business days.
$0
Instant Transfer
Fee for expedited transfer from your Cash App account to a linked account. Funds are
typically available within minutes. The applicable fee amount is disclosed at the time of
the transaction.
0.5%-1.75% ($0.25 min)
ATM withdrawal - in-network
Effective through January 8, 2023: Our ATM withdrawal fee is $2.50. You may also be
charged a fee by the ATM operator. If you receive $300 or more in direct deposits in any
given month, we will reimburse all fees for three ATM withdrawals (up to $7 in fees per
withdrawal) for the following 31 days. Any additional withdrawals in the 31-day period
will be $2.50.
Effective January 9, 2023: Our ATM withdrawal fee is $2.50. If you receive $300 or more
in paycheck direct deposits each month, we will waive our withdrawal fee for the
following 31 days.
$2.50
Information
Customer service (in-app) $0
Customer service (email) $0
Customer service (phone) $0
ATM Balance Inquiry N/A
Other
Inactivity $0
Send from credit card 3.75%
Details About Your Cash App Stored Balance
Monthly Fee $0
Per Purchase Fee $0
Foreign Transaction Fee 2%*
ATM Withdrawal $2.50*^
ATM Balance Inquiries N/A
Customer Service $0
Inactivity $0
We charge two other types of fees.
Add money from Credit Card: 3.75%
Instant Transfer: 0.5%-1.75% ($0.25 min)
II. Revisions, Disclosures and Notices
We can make updates to the Terms at any time, and we’ll notify you of these updates as
appropriate. By continuing to use our services after these updates, you agree to the
revised terms.
You also agree to receive notices from us electronically.
We may amend these GIFT365™ Terms at any time with notice that we deem to be
reasonable under the circumstances, by posting the revised version on our website or
by communicating it to you through the Services (each a “Revised Version”). Your
continued use of the Services after the posting of a Revised Version constitutes your
acceptance of such Revised Version. Any Dispute (as defined in Section XVII.18) that
arose before the changes will be governed by the GIFT365™ Terms in place when the
Dispute arose.
You agree to GIFT365™' E-Sign Consent. We may provide disclosures and notices required
by law and other information about your Account (defined below) to you electronically, at
any time of day, including by posting it on our website, pushing notifications through the
Services, or by emailing it to the email address listed in your Account. Electronic
disclosures and notices have the same meaning and effect as if we had provided you
with paper copies. Such disclosures and notices are considered received by you within
twenty-four (24) hours of the time posted to our website, or within twenty-four (24) hours
of the time pushed or emailed to you. If you wish to withdraw your consent to receiving
electronic communications, contact GIFT365™ Support. If we are not able to support your
request, you may need to terminate your Account.
III. GIFT365™ Account
Eligibility and Account Registration
Using GIFT365™ requires that you open an account. You need to be a U.S. resident and at
least 18 years old. If you want to use your account balance to send money to another
GIFT365™ customer or use certain GIFT365™ products or services, then you’ll need to give us
additional information about yourself that we will use to verify your identity.
This is also the part where you tell us you own the email or phone number you
registered with and that the personal information you provide to us is correct. You agree
to cooperate with us so that we can verify your identity. We might use third parties to
help us do so.
You must be a resident of the United States, at least 18 years and the age of majority in
your State of residence, and you must register for an account (your “Account”) to use
the Service. Certain features of the Service may only be available for use in the United
States. Some features, such as the ability to send money to another GIFT365™ customer
with the balance in your Account, may be available only if you provide us with certain
information about yourself and we are able to verify your identity. We verify your identity
on our own behalf and to facilitate certain of our partners, including First Electronic Bank
and our other banking partners, in meeting their own obligations.
A. Registering, Opening, Using, Upgrading, or Switching an Account
To register, open, use, upgrade, or switch an Account, the Company may require that
you submit certain information about yourself and your business to the Company,
including but not limited to your legal name, email address, text-enabled mobile phone
number, street address, zip code, date of birth, social security number, a government-
issued form of identification, legal business name, business address, taxpayer
identification number, and any information you subsequently add or update (“Account
Information”). You represent and warrant that all Account Information you provide the
Company to register, open, use, upgrade, or switch an Account, including but not limited
to a GIFT365™ for Business Account, is true and accurate, and you agree to keep all
Account Information current. All Account Information is subject to the GIFT365™ Copyright
and Trademark Policy.
B. Restricted Accounts
When you first open your Account, it will be a “Restricted Account.” With a Restricted
Account, you may link an external, U.S.-issued bank account (an “Eligible Bank
Account” as defined below) to make a payment to another GIFT365™ customer (including
payments made to a GIFT365™ for Business Account, defined below), and you may
transfer funds from your GIFT365™ Balance (defined below) to your Eligible Bank Account.
However, you will not be able to make a payment to another GIFT365™ customer (including
a GIFT365™ for Business Account) using your GIFT365™ Balance or use certain Services. If
you have a Restricted Account and attempt to make a payment to another GIFT365™
customer from your GIFT365™ Balance or use certain Services, you will be given the option
to upgrade your Account to an “Unrestricted Account.” To upgrade your Account, you
will need to provide us with certain personal information so that we can verify your
identity.
C. Validating and Authenticating Your Identity
You hereby authorize the Company, directly or through the Company's use of third
parties, to make any inquiries we consider necessary to validate your identity or
authenticate your identity and Account Information, and, for GIFT365™ for Business
Accounts, the identity of the
business or legal entity. This may include asking you for further information or
documentation about your Account usage or identity, requiring you to take steps to
confirm ownership of your email address, mobile phone number, or financial
instruments, or verifying your information against third-party databases or through other
sources. When we initially verify your identity, your Account will convert from a
Restricted Account to an Unrestricted Account.
In connection with your use of the Service, you may not refuse to:
(a) cooperate in an investigation concerning activity that potentially violates the law or
the Terms,
(b) provide confirmation of your identity, or
(c) provide confirmation of any information you provide us.
If you decline to provide the information that we request or if we cannot verify your
identity to our satisfaction (in our sole judgment and discretion) for any reason, your
Account will remain a Restricted Account, and you will not be able to use your GIFT365™
Balance to make payments to other GIFT365™ customers or use certain Services. In
addition, we reserve the right to change the account type, suspend, or terminate the
Account or access to certain Services for anyone who provides inaccurate, untrue, or
incomplete information.
The first time you access your Account using a new device, we may require you to
authenticate your Account with additional information. If your Account cannot be
verified, you may be required to set up a new Account.
Your Content
You retain all rights to your content when you upload it into our services, but you do give us broad rights to use, modify, and display your content in our services. You can see specifics on the rights you grant us below. Also, anything you provide us or make available to the public through our services must not contain anything that we think is objectionable (e.g., illegal, obscene, hateful, or harmful to you, our customers, or us). We can remove any content at any time.
The Services may include functionality for uploading or providing suggestions, recommendations, feedback, stories, photos, documents, logos, products, loyalty programs, promotions, advertisements, and other materials or information (“Content”).
You grant us and our subsidiaries, affiliates, and successors a worldwide, non-exclusive, royalty-free, fully paid, transferable, irrevocable, perpetual, and sublicensable right to use, reproduce, modify, adapt, publish, prepare derivative works of, distribute, publicly perform, and publicly display your Content throughout the world in any media for any reason, including to provide, promote, and/or incorporate into the Services. You retain all rights in your Content, subject to the rights you granted to us in these GIFT365™ Terms. You may modify or remove your Content via your Account or by terminating your Account, but your Content may persist in historical, archived, or cached copies and versions thereof available on or through the Services.
Except where prohibited by law, you will not upload or provide Content or otherwise post, transmit, distribute, or disseminate through the Services any material that: (a) is false, misleading, unlawful, obscene, indecent, lewd, pornographic, defamatory, libelous, threatening, harassing, hateful, abusive, or inflammatory; (b) encourages conduct that would be considered a criminal offense or gives rise to civil liability; (c) breaches or infringes any duty toward or rights of any person or entity, including rights of publicity, privacy, or intellectual property; (d) contains corrupted data or any other harmful, disruptive, or destructive files; (e) advertises products or services competitive with the Company’s or its partners’ products and services, as determined by us in our sole discretion; or (f) in our sole judgment, is objectionable, restricts or inhibits any person or entity from using or enjoying any portion of the Services, or which may expose the Company, its affiliates, or its customers to harm or liability of any nature.
Although we have no obligation to monitor any Content, we have absolute discretion to remove Content at any time and for any reason without notice. The Company may also monitor such Content to detect and prevent fraudulent activity or violations of the GIFT365™ Terms. You understand that by using the Services, you may be exposed to Content that is offensive, indecent, or objectionable. We take no responsibility and assume no liability for any Content, including any loss or damage to any of your Content.
Security
We take security incredibly seriously but can’t guarantee that bad actors will not gain access to your personal information. You need to do your part by keeping your passwords safe, being smart about who has access to your account and which of your devices can access our services, and letting us know if you think an unauthorized person is using your account.
If there is ever a dispute about who owns your account, we are the decider. We have implemented technical and organizational measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You provide your personal information at your own risk.
You are solely responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices, computers, or through remote access. You will immediately notify us of any unauthorized use of your password or Account or any other breach of security. Notwithstanding Sections XVII.18 and XVII.19, in the event of any dispute between two or more parties as to account ownership, we will be the sole arbiter of such dispute in our sole discretion. Our decision (which may include termination or suspension of any Account subject to dispute) will be final and binding on all parties.
Your License
We grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable license to use the Services, as authorized in these GIFT365™ Terms. We may make updates to the Services available to you, which you must accept to continue using the Services. This means you must ensure that you are using the most recent version of GIFT365™, which may require you to download and install updates manually. Any such updates may be subject to additional terms made known to you at that time.
Ownership
While we’re happy to let you use our services, you don’t have any ownership rights in them. We can act on any ideas you share with us about how we can improve our products and services free of charge.
We reserve all rights not expressly granted to you in these GIFT365™ Terms. The Services are protected by copyright, trademark, patent, and other laws of the United States and other countries. We own all rights, title, and interest in and to the Services and all copies of the Services. These GIFT365™ Terms do not grant you any rights to our trademarks or service marks.
For the purposes of these GIFT365™ Terms, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress, and service mark rights, goodwill, trade secret rights, and other intellectual property rights that may exist now or come into existence in the future, and all of their applications, registrations, renewals, and extensions, under the laws of any state, country, territory, or other jurisdiction.
You may submit feedback, comments, or ideas about the Services (“Ideas”). Submitting Ideas is entirely voluntary, and we will be free to use such Ideas as we see fit and without any obligation to you.
Eligible Credit Account, as applicable. If we are not able to do so, we may use other reasonable means to return the P2P Payment to you, as permitted by applicable law.
Invalid P2P Payments
If we believe you received a payment that should not have been made for some reason (for example, fraud), you give us permission to reverse that payment. We are not responsible for any payments that you receive, even if you don’t know who sent the payment.
If you receive a P2P Payment and we later determine in our sole discretion that the P2P Payment was invalid for any reason, you hereby authorize us to move funds from the applicable Eligible Transaction Account or Eligible Credit Account in an amount equal to the P2P Payment.
You acknowledge and agree that we will not be liable in any way for any P2P Payments that you may receive, regardless of whether you authorized the Sender to send them to you.
Risk of Fraudulent Transactions
The Peer-to-Peer Service is a money transmission service. As a result, fraudulent transactions may result in the loss of funds with no recourse.
VIII. GIFT365™ Card
Issuance of the GIFT365™ Card
A bank may provide you with a virtual or physical GIFT365™ Card. By requesting the GIFT365™ Card, you agree to any additional applicable terms from the issuing bank. We may cancel, repossess, or revoke your GIFT365™ Card at any time.
The Company may arrange for an issuing bank to provide you with access to a debit card (a “GIFT365™ Card”). By using the GIFT365™ Card, you agree to the issuing bank’s terms, as applicable (each the “GIFT365™ Card Terms”), which may be updated from time to time. For avoidance of doubt, the applicable GIFT365™ Card Terms are between you and the issuing bank of your card program, not the Company, and in the event of any inconsistency between these GIFT365™ Terms and the applicable GIFT365™ Card Terms, the applicable GIFT365™ Card Terms shall govern your use of the GIFT365™ Card and your relationship with the issuing bank.
The GIFT365™ Card may be issued in virtual or physical form. To activate the virtual card, and to request a physical card, you will need to follow in-app prompts.
You may have the option to design your own card. If you choose to redesign your card, we may charge an additional fee. We reserve the right to reject designs or signatures and card applications for any reason. Prohibited signatures include, but are not limited to, those signatures that depict inappropriate subject matter, the intellectual property rights of others, or an ink-intensive design.
Once you receive your physical card in the mail, you must follow the directions in the mailing to activate your card prior to use. Your personal identification number (“PIN”) will be the code you set as your GIFT365™ PIN, and you may reset the PIN in the GIFT365™ App.
Your physical card may be canceled, repossessed, or revoked at any time without prior notice at our discretion (including for depicting a prohibited signature), subject to applicable law.
Using the GIFT365™ Card
You can use your GIFT365™ Card to make purchases using any available GIFT365™ balance. You agree we can move funds from your balance to your GIFT365™ Card for purchases that you make with your GIFT365™ Card.
Your GIFT365™ Card may be used to make purchases with a merchant using any available amounts in your GIFT365™ Balance. Upon activating the Service, you instruct the Company to use the available funds in your GIFT365™ Balance to load your Card Account for making purchases with your GIFT365™ Card.
Payment Transaction Limits
You agree that you won’t make a purchase or transaction in excess of the funds available in your balance and if you do, you agree that we can recover any negative balance.
You can only make transactions using your GIFT365™ Card to the extent that you have funds in your GIFT365™ Balance to support those transactions. You agree not to make a purchase or other transaction in excess of the funds available in your GIFT365™ Balance. If you do make a purchase or other transaction that exceeds the funds available in your GIFT365™ Balance, you agree that we can recover any negative balance incurred.
No Right to Stop Payment
You do not have the right to stop payment on a transaction originated with your GIFT365™ Card.
“Disable Card” Feature
You may use the “Disable Card” feature of GIFT365™ to disable your GIFT365™ Card if you lose your GIFT365™ Card or think it has been stolen.
In the event of a lost, stolen, or misplaced GIFT365™ Card, or you otherwise want to prevent future transactions from your GIFT365™ Card, you may disable your GIFT365™ Card with the GIFT365™ App’s “Disable Card” feature within the GIFT365™ App. Use of this feature will not prevent processing of pending transactions initiated prior to disabling your GIFT365™ Card. In the event you have found your card, or otherwise want to enable a disabled GIFT365™ Card, you must select the “Enable Card” option within the GIFT365™ App before your “disabled” GIFT365™ Card can be used for transactions. You are responsible for preventing unauthorized disabling and enabling activity on your device relating to your GIFT365™ Card. Such activity, when not authorized, may be deemed invalid in the Company’s sole discretion.
Card Cancellation
If we determine that you are no longer eligible for a GIFT365™ Card, we will let the issuing bank know and your GIFT365™ Card may be canceled without notice.
We may suspend access to or cancel your GIFT365™ Card at our sole discretion. We will inform the issuing bank if we determine that you are no longer eligible for your GIFT365™ Card. If you are no longer eligible for your GIFT365™ Card it may be canceled at any time without notice as detailed in the applicable GIFT365™ Card Terms and your funds will be returned to you unless they are the subject of an investigation into suspected unlawful activity, or if the Company is otherwise required by law to withhold your funds.
Disclaimer
We make no guarantees regarding your GIFT365™ Card and we are not responsible if it gets stolen, lost, destroyed, or used without your permission.
Except as otherwise set forth herein or required by applicable law, the Company is not responsible if your GIFT365™ Card is lost, stolen, destroyed, or used without your permission.
GIFT365™ Card Fees
You may be charged certain fees in connection with your use of the GIFT365™ Card.
Fees related to use of your GIFT365™ Card may be added or modified from time to time. Such fees may include:
All GIFT365™ Card fees will be deducted from the available balance in your GIFT365™ Balance when the fee is assessed.
XI. GIFT365™ for Business
Opening a GIFT365™ for Business Account
If you are a seller of goods or services, you may open, use, or switch to a “GIFT365™ for Business Account.” Your GIFT365™ for Business Account will be marked with an insignia or you will otherwise be designated as having a business account. You must have an Unrestricted Account to be a GIFT365™ for Business Account and you may be asked for additional identification information and Account Information to open, use, or switch to a GIFT365™ for Business Account.
If we determine, in our sole discretion, that you are using your Account to sell goods and services, we may require you to open or switch to a GIFT365™ for Business Account. We may also terminate, suspend, or close your account in our discretion.
Payment Terms
By opening, using, or switching to a GIFT365™ for Business Account, you accept and agree to the GIFT365™ for Business Payment Terms (the “Payment Terms”) and attest that neither you nor your business is establishing a business account primarily for personal, family, or household purposes. You acknowledge and agree that GIFT365™ for Business Accounts are solely for accepting payments for goods and services.
Associated with any purchase you made from a GIFT365™ for Business, you also authorize a credit to the applicable Eligible Transaction Account or Eligible Credit Account to accomplish that transaction. Purchases from GIFT365™ for Business Accounts using your Eligible Credit Account or Eligible Bank Account will be processed by the Company as an agent for GIFT365™ for Business Accounts in accordance with these GIFT365™ Terms.
XII. Transaction Information and Disputes
Receipts and Account Statements
You can find your transaction receipts and account statements in your GIFT365™ account. Transaction receipts can be found in the activity section of your GIFT365™ and by logging into your Account at GIFT365™.app.
You have the right to receive an Account statement. You may view your Account statement by logging into your Account at GIFT365™.app.
You may obtain information about the amount of money you have remaining in your Account and can view your 12-month and 24-month history of Account transactions in the App or at (www.gift365.app/account).
Error and Dispute Resolution
Contact us if you see any errors or issues with your Account or your Remittance Payments. Our contact info is below, along with a description of the process and timeline for us to look into your issue. We’ll need some basic information from you to begin our investigation. Please note that there are different procedures if you have an issue related to your account or the Remittance Service.
a. Errors Related to Your Account
If you believe there are errors on your Account, or you have questions about your Account, you can:
Please contact us as soon as you can if you think an error has occurred on your Account. You can report an error up to 60 days after the date we sent you the first statement on which you believe the error occurred. For Unauthorized Transactions, please see additional details in Section XII.3 below. If your error is an incorrect transfer from your Account related to the Remittance Service, please see the next section.
In order for us to investigate your claim, you will need to provide:
If you contact us by telephone, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide such a step is necessary, we will credit your Account within 10 business days for the amount you think is in error so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within 10 business days, we may, at our discretion, not credit your Account.
For errors involving new Accounts, as well as point-of-sale transactions, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 business days to credit your Account for the amount you think is an error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error resolution procedures, call us at 1-800-969-1940, please note (1) this is the only phone number customers can call for GIFT365™ support, and (2) a GIFT365™ representative will never ask you for your password, PIN, or full debit card number.
This “Errors Related to Your Account” section does not apply to errors related to the Remittance Service. For errors related to the Remittance Service, please see the next section.
b. Errors Related to the Remittance Service
If you believe an error occurred with a Remittance Payment (defined below), or you have questions about the Remittance Service, you can:
For errors involving Remittance Payments, please contact us as soon as you can if you think an error has occurred on your Account. You can report an error up to 180 days after the date we promised you that funds would be made available to the Designated Recipient. For Unauthorized Transactions, please see additional details in Section XII.3 below.
In order for us to investigate your claim, you will need to provide us with enough information to identify the applicable transaction. Please provide some or all of the following information:
We will determine whether an error occurred within 90 days after we hear from you and will correct any error promptly. We will tell you the results within 3 business days after completing our investigation. If we decide there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation. For purposes of these disclosures, our business days are Monday through Friday. Holidays are not included.
LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, INABILITY TO USE, OR UNAVAILABILITY OF THE SERVICE. IN ALL CASES, THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE. UNDER NO CIRCUMSTANCES WILL THE COMPANY BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR GIFT365™: XVII ACCOUNT, OR THE INFORMATION CONTAINED THEREIN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF THE COMPANY IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES EARNED BY US IN CONNECTION WITH YOUR USE OF THE SERVICES DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY, OR (B) $500. THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
17. Third Party Products
All third party products included or sold with the Services are provided solely according to the warranty and other terms specified by such third party, who is solely responsible for service and support for its product. For service, support, or warranty assistance, you should contact the manufacturer directly. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH THIRD PARTY PRODUCTS, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR CONDITION OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.
18. Disputes
When you see the word “Di
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400 Shady Run Lane, Rochester 14625, NY gift@thegift.giving
Phone: 585-610-5605
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